Question 1

Will there be more vans/vehicles?

Accepted Answer

Yes! We will be constantly looking into demand and use to find the vans that best suite our customers and their needs.

Question 2

Does the car need to be filled with a full tank of gas?

Accepted Answer

Yes. We ask for you to please have your tank filled to best of your ability on your return.

Question 3

Will I be charged for being a bit below the original gas line?

Accepted Answer

To the best of your ability please fill the tank. Large differences will come with a $125 refill charge which would be determined at time of check-in.

Question 4

Will I be charged for being a few minutes late to drop off?

Accepted Answer

No. You won't be charged for any slight tardiness with our vans! Any time that greatly exceeds original drop off time however, will be determined at time of check-in on whether there will be a additional charge. We understand there are conditions where the van may not be on time, which may be discussed at drop off. We still ask to bring your van in at expected drop off time or prior.

Question 5

Are there any limits on mileage/distance traveled?

Accepted Answer

We base our rates on a 300 mile a day average.  If miles exceed that average, we reserve the right to adjust for that. The adjustment will be agreed upon before the reservation is booked.

Question 6

What happens in the case of an accident?

Accepted Answer

In the rare and unfortunate case that you would get into a accident you, its yours now. But you will need to contact us and your insurance agency, to begin the process of having the van repaired.

Question 7

How old do I need to be to rent a vehicle?

Accepted Answer

We ask for the main drivers of our vehicles to be at least 25 years old and have a clean driving record.

Question 8

Will I need to pick up trash inside the vehicle?

Accepted Answer

Yes, any and all messes inside the vehicle should be cleaned to the best of the owners ability. DO NOT dismantle seats in order to clean messes, instead, please notify us of any spill or mess inside the vehicle at check-in.  Excessive trash and dirt will result in a $150 clean up fee.

Question 9

Am I allowed to smoke or use e-cigarettes in the vehicle?

Accepted Answer

No. We ask you to not use any form of cigarette or tobacco inside the vehicle, evidence or odors found of them will result in a $400 cleaning fee.

Question 10

When is payment due for renting a van?

Accepted Answer

We require a $150 to book your dates. The rental total is due when the van is picked up. Upon return and check-in the deposit will be refunded if there are no extra charges. Standard rental is for 2 days minimum, we can accommodate special circumstances, just ask.

FAQ